7 articles Troubleshooting

Station disappearance from platform

The Radioplayer player platform is continually being monitored to ensure things are working as they should be. Search, favouriting, recommendations and metadata syndication are all important services which we endeavour to keep up at all times. We also monitor the availability of stations’ mobile streams and undertake spot checks of consoles to ensure they’re working…

Help! My console has been blocked by Google

There has been a recent minor spate of attacks against websites which have been harmed and infected with malware – including a small number of radio stations. If you find one day that your browser is blocking access to the Radioplayer console, it means that your site has been infected. This is a serious situation…

Cloudflare and the Radioplayer Web Console

CloudFlare is a popular free content delivery network (CDN) designed to take the strain off your web servers by serving visitors your content on your behalf. By doing this, they can provide acceleration services which delivery content faster than a single web server can by itself. Unfortunately CloudFlare’s optimisations can – and frequently do –…

Changes to station profile not applied

If you’ve just made changes to your station profile using our Station Control Panel, you’re probably wondering why these changes aren’t available immediately. There are a few reasons… Firstly, if you are new to Radioplayer, you may not be live on the platform yet. You’ll need to complete our four-step joining process. However every change…

I’m using a playlist but my stream won’t play

Introduction Radioplayer primarily uses Flash to play audio on desktop browsers. Flash has restrictions on how playlists work and most of the time the problem you’re experiencing relates to this. Before we delve in, let’s start with the basics First – test the stream in a desktop media player Test your stream in a standalone…